Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 15, 2024

Introduction

neatify Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neatify.cc and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

This Privacy Policy applies to our website, neatify.cc, and any related services provided by neatify Ltd. By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Information We Collect

Personal Information

  • • Name and contact information
  • • Email address
  • • Phone number
  • • Mailing address
  • • Company information

Technical Information

  • • IP address
  • • Browser type and version
  • • Operating system
  • • Device information
  • • Referring website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Essential cookies help make our website usable by enabling basic functions like page navigation and access to secure areas. The website cannot function properly without these cookies.

We also use analytics cookies to understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.

How We Use Your Information

We use the information we collect in the following ways:

Provide and maintain our services
Respond to your comments and questions
Improve our website and user experience
Comply with legal obligations
Protect against fraud and abuse

Legal Basis for Processing

We process your personal data based on: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, and our legitimate business interests.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform specific tasks on our behalf.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

Your Rights and Choices

Access Rights

  • • Request access to your personal data
  • • Receive a copy of your information
  • • Learn how your data is processed

Correction Rights

  • • Request correction of inaccurate data
  • • Update incomplete information
  • • Modify your profile details

Deletion Rights

  • • Request deletion of your personal data
  • • Withdraw consent for processing
  • • Object to certain types of processing

Data Portability

  • • Receive your data in a structured format
  • • Transfer data to another service
  • • Request direct transmission where possible

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Data Security

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

Data encryption in transit and at rest using industry-standard protocols

Secure Infrastructure

Protected servers with regular security audits and updates

Access Controls

Limited access to personal data with role-based permissions

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information and the purpose for which it was collected.

Account Information

Retained while your account is active and for 3 years after closure for legal compliance

Marketing Data

Retained until you unsubscribe or withdraw consent, plus 2 years for record-keeping

Transaction Records

Retained for 7 years to comply with financial regulations and tax requirements

Technical Logs

Typically retained for 12 months, unless longer retention is required for security purposes

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. When we transfer your personal information, we ensure appropriate safeguards are in place to protect your privacy rights.

Transfer Safeguards

  • • Adequacy decisions by the European Commission
  • • Standard Contractual Clauses approved by regulatory authorities
  • • Certification schemes and codes of conduct
  • • Other legally recognized transfer mechanisms

Children's Privacy

Age Restriction

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove such information from our servers immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Legal Compliance and Updates

This Privacy Policy is designed to comply with:

European Union General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
UK Data Protection Act 2018
Privacy Shield Framework requirements
Industry best practices and standards
Applicable local data protection laws

Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related matters.

Company Information

Company: neatify Ltd
Address:
125 King Street
London, Greater London W6 9JG
United Kingdom

Contact Methods

Business Hours:
Mon-Fri: 9:00-18:00
Sat: 10:00-16:00

For data protection inquiries, please contact our Data Protection Officer at [email protected]